Delivery and Returns
All UK orders (including the Channel Islands and Northern Ireland) over £30 are eligible for free delivery. UK orders below £30 are charged £3.90 for delivery.
We aim to dispatch orders within 2-4 working days and we advise you to allow an additional 2-3 days from dispatch to delivery. Standard delivery orders are sent via Royal Mail's Tracked Delivery service and a signature will be required to confirm the receipt of your order. Larger items may be sent by courier, however we will contact you if this is the case. If you haven't received your order within 10 working days, please contact us at firstname.lastname@example.org quoting your Order Number.
Unfortunately we do not currently deliver outside of the United Kingdom (UK).
Items which are damaged, faulty, incorrect or simply unwanted must be returned within 30 days of receipt.
If you change your mind about an item, the initial postage and packing charge, and any further costs incurred in returning the item, is non-refundable. Please return the item together with a copy of your order confirmation slip and we will process the refund/exchange within 72 hours.
If your item is faulty, damaged or not as expected, please contact us at email@example.com. Monday to Friday from 9am to 5.30pm), and state your order number, the product which is at fault, and the issue. We may be able to issue a refund/replacement without a return (we may require photos in this instance). If you do need to return the product in this instance, we will refund the postage charge.
Please send online returns to:
Shop French Grey Lifestyle
228A Doury Road