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Terms and Conditions

These Terms and Conditions will be part of the contract between the customer and Shop French Grey Lifestyle.

1. Contract of Sale

All orders that you place on this website will be subject to acceptance in accordance with these Terms and Conditions. When you place an order to purchase a Shop French Grey Lifestyle Product, we will send you an e-mail confirming receipt of your order, with the details of your order.

The final acceptance of your order will be complete at the time we send you a Dispatch Confirmation email. Any products from the order, not confirmed in the invoice enclosed with the Dispatch Confirmation email, have not been purchased and paid for.

The ownership remains with Shop French Grey Lifestyle until the complete payment of the order has been made.

2. Prices & Availability

All prices are given in Pound Sterling (£). Prices may change and offers may be withdrawn at any time. The prices do not include delivery charges which are added to your order at checkout.

Although we try to ensure that all prices displayed on our website are accurate, errors may sometimes occur. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, we will consider the incorrectly priced item as cancelled. 

All displayed products are subject to availability - we do display real time stock information on our website, however we also take orders offline and so we cannot always guarantee availability of items particularly when stock is low.  

3. Delivery Charges 

Mainland UK delivery

Delivery cost is £3.90 for orders under £30 within UK mainland, Channel Islands and Northern Ireland. We offer FREE delivery within UK mainland for orders over £30

 Unfortunately at the time we do not ship outside of the UK.

Please see our Delivery & Returns page for more information.

4. Payment Terms

Full payment must be received for your order before it is dispatched. While every effort is made to send complete orders, we reserve the right to make part deliveries.

5. Returns

Please refer to our Delivery & Returns page for our returns policy.

6. Display on the Website

We have made every effort to display as accurately as possible the appearances, colours, textures or finishes of our products that appear on the website. What you see will depend on your monitor and computer equipment, we are therefore unable to guarantee that the product images are an accurate representation of the actual merchandise.

All products are sold as one piece and the price displayed is for one unit, unless otherwise stated in the product name that the product is a set and contains multiple pieces.

7. Use of Cookies 

This website uses cookies - these are small files that are stored on your computer or mobile device as you browse certain web pages - most websites use some kind of cookie data in order to work properly.

Session cookies are temporary cookies that only remain for the duration of your website visit.  We use these mainly to keep track of whether you are logged in or out, and what items are in your basket so we can keep them there for your next visit (up to 7 days).

Persistent cookies remain for much longer and use these mainly for analytical purposes so we can track how our customers are using the website in order to improve our service to you.

Cookies do not store personal information such as credit card details and we will never use cookies in relation to your personal information.

By using this website you agree to us using cookies in this way. You can disable cookies in your browser, however the website may not function properly.

8. Privacy

We are committed to protecting your privacy, as such we will only ever use the information we collect from you to fulfil your order and enable us to provide the best service possible.

When you buy goods from us, we ask for information such as your name, e-mail address, delivery address, contact details and credit/debit card details. We keep a record of some information so that we can recognise you as a registered customer and fulfil your orders as efficiently as possible. We do not keep a record of your credit card details.

It is your responsibility to keep your account password secret and ensure the password is encrypted, by combining lower and upper case letters along with a number/s. You may change your password at any time in your account options.

If you subscribe to our newsletter you can be confident that your email address will only be used by us to inform you of any special offers. Should you wish to unsubscribe at any time, please do so by clicking on the relevant link at the base of the newsletter.

We will never pass your details on to third parties.

9. Sharing 

All images, text, design and graphics on this website are owned or licensed by French Grey Lifestyle. Please do not share or reuse without crediting us first.

10. Other

We may change these Terms and Conditions at any time. If any of these Terms and Conditions are invalid or unenforceable, the remainder of these Terms and Conditions shall continue to have full force and effect. 

Shop French Grey Lifestyle is Registered in Northern Ireland, our registered office is in Ballymena, Co. Antrim, Northern Ireland.